Resilient Pottsville network

Resilient Pottsville is based on the Red Cross Community-led Resilience Team (CRT) project, which supports local villages and other communities to prepare for, respond to, and recover from disasters and other emergency events.

The project commenced in Northern NSW after widespread flooding following Tropical Cyclone Debbie in 2017. It has now been developed as an ‘all hazards’ community-led response to fires, floods, and pandemic.

The model is flexible enough to work in any community, and for any emergency, with the use of the practical step-by-step guide.

The Red Cross CRT project won the NSW Resilient Australia Community Award in 2020. It has been developed in close collaboration with emergency services agencies and local Councils, and led by the communities themselves.

For more information, see the resources page on the Red Cross website.

Members of the Resilient Pottsville leadership group, street champions and other community members are encouraged to become SES Community Action Team members. This gives us access to additional training and insurance cover in the event of an emergency.

To find out more about Community Action Team volunteers, visit the SES website.

We cover all of Pottsville, including Koala Beach, Seabreeze, Pottsville Beach and village, Pottsville Waters, and Blackrocks.

We collect your contact information, address, your emergency contact and your communication preferences.

We also collect high level details of your household such as the number of residents, pets and whether anyone needs help evacuating. You have the option to not share this information.

Sensitive information such as date of birth or other person data (Medicare, Drivers Licence no., bank account details) is never collected.  If you are asked for this information, or have any other concerns, please contact togetherpottsville@gmail.com.

Before, during and after an emergency, your contact details will be used by your street champion to communicate verified information – such as evacuation notices – to you. You may also be contacted to see if you can help a particular individual, for instance if you have particular skills or assets (e.g. generator) or live close to someone in need.

In addition, the Resilient Pottsville leadership team will have access to this information in case your street champion can’t be reached during an emergency.

When you register your household with Resilient Pottsville, you may also be added to a mailing list to be notified of future events and provided with disaster preparation tools and information (unless you opt out).

The information you provide to us will be kept on monday.com, a secure work management platform. Monday.com is a trusted database tool used by many well-known companies and has many certifications to keep your data safe and secure. See their trust centre for more details. 

Once you fill out the registration form, the leadership team, your street champion and their deputy will have access to these details.

Your street champion may also store these details on a private spreadsheet, and your number in their mobile phone. You may be added to a WhatsApp group to receive message notifications before and during an emergency.

With your consent, your information may also be shared others, including members of the Emergency Operating Committee (e.g. Tweed Shire Council, SES and RFS) but only if it’s really needed to help you during an emergency. If you do not consent, we will not pass on your information to these parties and cannot assist you in an emergency.

Please note: According to the Australian Privacy Principles, we may be required to share your details for legal or enforcement related reasons.

You can request for us to delete your data at anytime.

Email us at togetherpottsville@gmail.com and tell us your full name and address. Once you do so, we will delete all the details you have provided us from our systems.